Work and Volunteer Experience
Since Justin began working in digital accessibility in 2017, he has leveraged his experience as a blind screen reader user to drive home the importance of building accessible experiences from the start in finance, higher education, and consulting settings and has volunteered his time towards causes with the goal of furthering accessibility.
More information on Justin’s work and volunteer experience can be found on Justin’s LinkedIn profile.
Work
AVP, Digital Accessibility Coach Lead
August 2023 to present
- Embed within agile teams, helping the roles learn how to incorporate accessibility into the software development lifecycle
- Assist in the creation of new experiences and updates to existing experiences to ensure they meet accessibility guidelines, including an enhanced access recovery flow for users that forgot their usernames or passwords, an enhanced first-time user enrollment flow for new PNC customers to create online banking credentials, and the PNC Total Rewards program which provides extra incentives to high-value clients to strengthen customer engagement and loyalty
- Assess web properties against the Web Content Accessibility Guidelines and internal accessibility standards
- Conduct role-based training sessions on accessibility topics
- Serve as a member of the retail digital accessibility steering council, tasked with handling complex WCAG interpretation questions and adopting standards beyond WCAG
- Maintainer of the accessibility acceptance criteria library, which provides templates for accessibility-related acceptance criteria and guidance on which criteria are needed for development
- Mentors more junior coaches on the team
- Named an Associate Vice President in January 2025
- Reclassified from Digital Product Manager Lead to Digital Accessibility Coach Lead in December 2025
Accessibility Consultant/Coach
January 2022 to July 2023
- Embed within client development teams, teaching the roles how to incorporate accessibility into the software development lifecycle with the idea of team members becoming self-sufficient
- Conducted assessments of web properties agains the Web Content Accessibility Guidelines and other relevant standards
- Conducted assistive technology user acceptance testing of key user flows of client web properties to identify challenges users of assistive technologies may face using these products
- Assisted in conducting instructor-led training sessions and accessibility awareness labs for clients
- Mentored more junior consultants
Accessibility Specialist
February 2017 to January 2022
- Assessed online course content against the Web Content Accessibility Guidelines and internal standards
- Collaborated with stakeholders to address accessibility issues students were experiencing with online courses
- Developed and maintained accessibility-related documentation
- Developed an introduction to digital accessibility lesson that was used as a resource in multiple computer information systems classes
- Collaborated with stakeholders to develop approaches on how to make complex content and interactive activities accessible to students with disabilities
- Served on accessibility-related committees and working groups
Volunteering
Accessibility Internet Rally team mentor
2024 and 2025 competitions
Served as a mentor for teams participating in Knowbility's Accessibility Internet Rally (AIR) competitions, where teams work together to build new, accessible websites for artists and non-profit organizations. AIR mentors provide guidance to their teams on accessible design, content creation, and testing as well as advice on competition strategy.
Employee Representative
July 2021 to January 2022
As an employee representative within MCCCD's staff representation I represented Rio Salado College employees in both the college and district's shared governance models, advocating for employees within Rio. As a representative, I served on the staff policy committee, responsible for developing employee policies. As part of this work, I co-chaired a group tasked with developing an anti-bullying policy for the district.